•During the download process, sometimes your 'Virus' software will prompt you for permission to allow the download. Prompts could sometimes be hidden. Make sure you check the bottom row of your screen for active programs.
 

•The default installation location is the C:\wtaxpro folder. We suggest that you do not change this location unless you have enough technical knowledge to do so. Changing the location means you might have to intervene on all subsequent software updates.
 

•Some software updates will require you to do a 'Restart' of your computer. Make sure you close all programs and perform the computer 'Restart' to complete the installation.

•The following locations are used:

   - C:\wtaxpro (WinTax Pro programs and system files)

   - C:\wtaxpro\data (Payroll files winpay.mdb and user.mdb)

   - C:\wtaxpro\backup (Backups of payroll files WTAX_BAK_date_time.zip)

   - C:\windows\... (System files *.dll)

•You are allowed to install a second copy if you are using the same payroll files. Make sure you synchronize the pay files by doing backups/restores using a transfer device like an USB flash drive.

•Do not use WinTax on the 2 computers at the same time as it will corrupt your data files.

•Find another computer with good internet access. Go to www.hrclub.ca and download the software updates that you need onto a transfer device and execute the updates on your computer using the downloaded file from the transfer device.